Manu Delgado Nieto

Digital Transformation - IT Engineer - MBA @ IESE MBA - MIB @ ISDI

• Proven ability to transform companies, making them profitable and generating significant benefits for the company, even in challenging environments.
• 15+ years of experience in multinational settings, with experience in Spain, Germany and Canada.
• Passionate about mobility, new technologies and transformation. Focused on customer satisfaction and ROI.
• Leadership of high-value-added projects, with a focus on innovation and a global perspective on technology.
• Fluent in both English and Spanish.

Professional Objectives: To lead a technical team and to define and implement the Digital Transformation strategy in an innovation-driven company.

Management Skills

Strategic vision

Independent analytical capacity

Innovation

Adaptability to new environments

Multicultural teams

Customer orientation

Change management

Communication


Main References

Testimonials

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Education

IT Engineer - MBA @ IESE - MIB @ ISDI

Education

2021
ISDI
ISDI

MIB

Master in Digital Transformation.

2015
IESE
IESE

MBA

2-year program.
Courses at IESE New York and CEIBS Shanghai.

2006
Universidad Politécnica de Madrid
UPM

IT Engineer

Additional education

2016
PMI-ACP
UPM

Agile Practicioner

2014
Human Change Management Institute
HCMI

HCMBOK

License: HCMBOK-3-927

2013
TOEIC
TOEIC

TOEIC

Results: 970 over 990

2011
Brock University (Canada)
Brock

IELP

400-hours program.
Merit Award highest grades of the class.

Professional skills

Leadership

100%

Presentations

95%

Customer Oriented

100%

Creativity

90%

Change Management

85%

Strategy

90%

Digital

Data analysis

80%

Process automation

90%

Systems integration

80%

Digital workplace

85%

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Experience

15+ years of experience

Experience

From October 2018
Vecttor (Cabify group)
Madrid, Spain

CIO

Part of Cabify Group, and with over 3.300 drivers, Vecttor is one of the largest ride-hailing companies in Spain. - From an independent start-up phase with fewer than 300 drivers to an established company within Cabify with over 3,500 employees, and positive EBITDA in a complex environment.
- Created and leading Product, Software Development, Systems, Data and Processes areas. Department with the lowest turnover in the company and the highest eNPS satisfaction scores.
- Member of the Executive Management Team.
- Defined the Digital Transformation strategy of the company and the technology stack that supports it.
- Implemented an Agile methodology tailored to corporate needs, supported by Jira and Confluence, achieving extremely high departmental performance.
- Implementing:
     • ERP as the core system of the company with automated processes and connection to microservices
     • ATS automating the hiring process, the most cost-intensive process in the company, resulting in significant cost
     • IoT (telemetry, mobile vehicle access, mobile POS, etc.) optimizing control and operations
     • genAI to automate candidate processes and support actual drivers, improving significantly the revenue
     • APPs designed to facilitate and enhance operational control, reducing service costs
     • Electric Vehicle Adaptation (CPO, eMSP, etc.) to reduce the impact of the operational paradigm shift
     • Dashboards using statistical inference algorithms to predict behaviors
     • Cloud (databases, Kubernetes, etc.) in Azure

- Participación en:
     - Data is Oxigen - Geotab Connect - Las Vegas - 16/02/2024
     - RTVE TV Show Zoom Net (video min. 02:20) - 14/10/2023
     - Car sharing, Car subscription and Keyless solutions - Geotab Partners Day - Madrid - 28/03/2023
     - Agile Culture and Digital Transformation - 7th Change Management Congress - Madrid - 07/07/2022
     - How to manage your vehicle fleet using your data - Telefónica Tech - LinkedIn Live - 14/01/2021

April 2016 - September 2018
elEconomista.es
Madrid, Spain

CIO

elEconomista.es is the most prominent financial website and newspaper in the Spanish-speaking world (over 13M unique visitors per month) - Leading and managing the Systems, Software Development and Production departments.
- Member of the Executive Management Team.
- Defined the Digital Transformation strategy of the company.
- Managing transformation projects based on new technologies, such as Cloud, Big Data, digital workplace, ERP, CRM and Marketing automation tools (using Design Thinking techniques). Performed GDPR adaptation.
- Advising on strategic decisions related to technology, watching over the business and IT alignment.
- Managing suppliers, purchasing and contracts. Monitoring SLA compliance.
- Moderated the round table named "Cybersecurity in cloud computing environments" at OMExpo, IFEMA.
Speaker at “SaaS model in Cloud” in Digital Meeting 2018 (Oracle Digital & Protecmedia), Cascais, Portugal.
- Outstanding achievements:
     • Huge improvement of the customer knowledge, compiling and merging all the disaggregated data, and creating a unique repository, to improve the advertising sales.
     • Reduction of technology costs, evolving different systems and renegotiating with suppliers.
     • Digitized the workplace using Cloud and Unified Communications tools, improving the talent retention.

June 2012 - April 2016
Bull (now Atos)
Madrid, Spain

Project Manager / Business Analyst

Contracts with Bull (now Atos), Efron (now Gfi) and Cumbria. Time between projects: less than 3 weeks in total. Projects at MAPFRE (largest insurance company in Spain) and Santander (largest bank in Spain). - Managed, leaded and executed projects based upon innovation and technology. Directed teams in strategic and business consulting projects.
- Defined and developed marketing strategies: customer segmentation and loyalty enhancement, design of customer journey through data analytics (business discovery).
- Designed and improved business process maps, focused on organization structure and information systems improvement. Defined solutions and analyzed their alignment with business strategies.
- Defined and followed up change management strategies: client support in the change implementation, transition and consolidation.
- Managed client accounts, hosted presentations for clients at any level of the organization.
- Outstanding achievements:
     • Defined the digital strategy of the client consulting company.
     • Increased cross-selling by 25% through a new sales process.
     • Reduced digital insurance companies acquisition costs through a new framework process map.

August 2011 - May 2012
Toronto HiFi
Toronto, ON, Canada

Business Development Consultant and Sales

- Updated and improved information systems: customer records, invoicing, products, and promotion campaign management. Optimized sales process.
- Carried out a study of customers' needs, purchases, sales values, credit and cash payments to apply marketing campaigns.
- Outstanding achievements:
     • Reduced stock about 60%.
     • Increased sales up to 510K$, by 22%.

May 2007 - May 2011
Bull (now Atos)
Madrid & Mönchengladbach, Germany

Business Consultant

- Projects at MAPFRE, Santander Consumer Bank (Germany) and Reale.
- Developed similar tasks, worked with same senior management team than in Freelance experience.

June 2006 - May 2007
Prosegur Tecnología
Madrid, Spain

Technical Coordinator

- Project at Metro de Madrid.

>October 2005 - May 2006
Telefónica I+D
Madrid, Spain

Software Developer (intern)

October 2004 - September 2005
Meta4
Madrid, Spain

Software Developer (intern)

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